Partnership Disputes and Business Theft
When a partner walks away with the customers, the money, or the company itself.
Learn moreA fraudulent order can look like a legitimate sale right up until the goods ship and the payment reverses. Whether you are a seller who shipped product to a buyer using stolen payment credentials, a buyer who paid for goods that never arrived, or a company caught in a chargeback scheme, the losses add up quickly and the other side usually counts on you giving up. We do not give up.
Situations we handle
- Buyers who charge back after receiving goods (friendly fraud and chargeback abuse)
- Orders placed with stolen cards or synthetic identities that leave the merchant holding the loss
- Suppliers or vendors who take deposits and never deliver
- Wholesale and B2B orders where invoices are disputed after delivery
- Marketplace and platform disputes where funds are frozen or withheld
- Wire transfer and invoice redirection fraud (business email compromise)
PR
Our Approach
How we handle fraudulent order disputes
- 1
Evidence preservation
Within 48 hours of engagement we send preservation demands to payment processors, marketplaces, carriers, and the counterparty so records are not deleted.
- 2
Counterparty identification
We use payment records, shipping data, domain registrations, and subpoenas where needed to identify who is actually behind the order.
- 3
Demand and recovery
A formal demand letter backed by a documented file resolves the majority of matters without litigation. When it does not, we file.
- 4
Platform and processor advocacy
We represent you in chargeback rebuttals, marketplace appeals, and processor reserve disputes, where the rules are technical and deadlines are short.
Results
Representative outcomes
$2.4Mrecovered for a distributor after a wholesale buyer disputed 31 invoices post delivery
14 daysaverage time to lift a marketplace fund hold after our intervention
83%of demand letters resolved without filing suit
Prior results do not guarantee a similar outcome. Each matter depends on its own facts.
Common Questions
Fraudulent Order Disputes FAQ
The buyer already won the chargeback. Is it too late?
Usually not. A chargeback decision is between you and the card network, not a legal judgment. You still have a claim against the buyer for the goods or the money, and we pursue it directly.
What if the fraudster used a fake identity?
Fake identities leave real trails: bank accounts, IP addresses, shipping addresses, phone numbers. We use subpoenas and third party discovery to follow them, and we advise you candidly when the cost of pursuit outweighs the likely recovery.
Can you help if the loss is under $25,000?
Yes. Smaller matters are often resolved through demand letters, small claims, or arbitration. We offer a flat fee option for these so the cost of recovery makes sense.
Related services
Pre Litigation Settlement and Mediation
Resolving the dispute before anyone files, with the leverage of a firm that will.
Learn moreCommercial Litigation and Court Representation
When settlement is not possible, we try the case in state and federal court.
Learn more